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start [2014/04/09 13:47]
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start [2016/09/23 17:09] (current)
helgi [Frequently asked questions (FAQ)]
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-====== Velkominn á þekkingarbrunn ​1984 ======+===== 1984 Hosting Knowledge Base =====
  
-\\ +This is the place to look for instructions on the use of the services of 1984 Hosting Company.\\ 
-Hér er að finna leiðbeiningar fyrir helstu þjónustþætti sem 1984 býður upp áEf þú finnur ekki það sem þú ert að leita að sendu þá póst á <1984@1984.is>.+To the left you will find more thorough instructions on many of 1984's systems, and more.\\ 
 +If you don't find what you are looking for, please drop us an email to 1984@1984.is 
 +==== Frequently asked questions (FAQ) ====
  
-**  * [[tolvupostur|Tölvupóstur]] ​\\ +++++ ★ Do I pay for one year in advance or one month at a time? 
-  ​* FTP leiðbeiningar**+  
 +You pay for one, two or three years in advance.\\  
 +If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.\\ 
 +Further information at:\\ 
 + → 1984hosting.com\\ 
 + → "​Products"​\\ 
 + → "​Price-list"​++++ 
 +     
 +++++ ★ How do I pay for the hosting and other service?| 
 +All payments are made from within the users  "​Control Panel"​. You can pay with "​Credit-card"​ or "​Paypal"​.++++ ​
  
 +++++ ★ Where can I see my payment history?​| ​
 +You go to 1984hosting.com1984 now!1984hosting.com\\
 +→  "​Login"​\\
 +→  "​Control Panel"​\\
 +→  In the upper right corner you can see your username next to the flag\\
 +→ Press your username to get a drop down menu.\\
 +→ press "​Bills"​.++++
  
 +++++ ★ How much space is included with shared hosting?|
  
 +1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\
 +Further information at:\\ 
 + → 1984hosting.com\\
 + → "​1984"​\\ ​
 + → "Terms Of Service"​.++++
 +
 +++++ ★ Can I migrate my website and e-mail over to 1984hosting?​|
 +
 + If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\
 +Website that can't be migrated are for example sites made in proprietary programs.++++ ​
 +
 +++++ ★ Can 1984hosting do the migration?|
 +
 +Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\
 +Please contact us for more information via 1984@1984.is.++++
 + 
 +++++ ★ How do I change my e-mail password?|
 +
 +→ Log in at 1984hosting.com.\\
 +→ Click on the blue button "Goto Control Panel"​.\\
 +→ Click on "​Email"​ at the top.\\
 +→ Find the e-mail you want to change and click on "​Edit"​ to the right.\\
 +→ Enter the new password twice and "​Save"​.\\
 +You can also change the password inside our web-mail interface at vefpostur.1984.is.\\
 +Log in with your e-mail and password. Then you press the gearwheel ("​Settings"​) up to the right and there you should find "​Password"​ on the left.++++ ​
 +
 +++++ ★ How do I get a backup of the Database?|
 + 
 +→ You log in to your user account at 1984hosting.com and press "Goto Control Panel"​.\\
 +→ Press "​Manage SQL"​.\\
 +→ Find the "​Database user" and to the right you can click "​PhpMyadmin"​\\
 +→ You will be transferred to the "​PhpMyadmin"​ panel, from there you can click on "​Export"​\\ at the top and save the file on your computer.++++
 +
 +++++ ★ How do I add a "​Sub-domain or "​Domain Alias"?​|
 + 
 +→ You log into the 1984hosting.com "​Control Panel"​\\
 +→ Click on the blue button "Goto Control Panel"​\\
 +→ Click "​Domains"​\\
 +→ Below you have the options "Add Sub-domain"​ and "Add domain Alias"​.++++
 +
 +++++ ★ How do I set domain forwarding?​|
 + 
 +Log in at 1984hosting.com "​Control Panel":​\\
 + → Click on the blue button "Goto Control Panel"​.\\ ​
 + → Next you press "​Manage domains"​ at the top.\\ ​
 + → Find the domain alias and click on "​Change"​ to the right.\\ ​
 + → From there you can enable forwarding and type in domain in the box.\\ ++++
 +
 +++++ ★ Sending mail from my website does not work|
 + 
 +Sending mail through php mail() from the website has certain limits.\\
 +We recommend using an existing e-mail you have at 1984, to send from our SMTP server mail.1984.is with your email username and password.++++
 +
 +++++ ★ How many MySQL databases can I have?|
 + 
 +As many as you need. There is no limit.++++
 +
 +++++ ★ How do I change the name servers?|
 +Only 1984 staff can change the nameservers of„.is” domains.\\
 +The name servers for other domains bought from/or transferred to 1984 can be changed in "​FreeDNS"​ in the "​Control Panel":​\\
 +→ Click "​FreeDNS"​.\\
 +→ Click the gearwheel to the far right in line with the domain you want to change.\\
 +→ Fill in the nameservers then click "Save Changes"​. ++++
 + 
 +++++ ★ How do I buy a new domain?|
 + 
 +You go to 1984hosting.com\\
 +→ Click "​Login"​\\
 +→ Choose "​Control Panel"​\\
 +→ Click "​Products"​\\
 +→ Choose "​Register domains"​\\
 +→ Follow the instructions to buy the domain.++++
 + 
 +++++ ★ Can I check my e-mail online?|
 + 
 +Yes you can:\\
 +→ You go to to 1984hosting.com\\
 +→ Click "​Login"​\\
 +→ Choose "​Webmail"​\\
 +→ Log in with your email and password.++++
 +   
 +++++ ★ Can I have an online shopping site?|
 + 
 +Yes, and you have many options as long the eCommerce system can run on Linux/​Apache web servers.++++
 +
 +++++ ★ I don't want to renew a domain or hosting. What do I do?|
 + 
 +You log in at 1984hosting.com\\
 +→ There you will see a list of all your 1984 services\\
 +→ Under "​Auto-renew"​ you untick the services you don't want to renew.\\
 +→ If you cancel all your 1984 services you might also want to delete your "​Payment methods":​\\
 +→ Click "​Payment methods"​\\
 +→ Click the red "​Delete"​ button to remove a payment method.++++
 +
 +++++ ★ How do I delete my hosting or domain?|
 + 
 +You can delete all extra hostings, sub-domains and email addresses in the "​Control panel"​.\\
 +Your main web-hosting is deleted approximately three month after the service is cancelled.\\
 +If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++
 +
 +++++ ★ What do you mean by "​e-mail associated with hosting"?​|
 + 
 + 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\
 + If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++
 + 
 +++++ ★ How do I create new e-mails?|
 + 
 +→ Go to 1984hosting.com\\
 +→ Click "​Login"​\\
 +→ Select "​Control Panel"​\\
 +→ Click "Goto Control Panel"​\\
 +→ Select "​Mail"​\\
 +→ Click "Add email account"​\\
 +→ Fill in "​Username",​ the part you want to be in front of "​@"​\\
 +→ "​Domain name" select the domain if you have more than one\\
 +→ "​Password"​ if the measurement bar becomes green you have a good password\\
 +→ Click "​ADD"​\\
 +→ Then go to 1984hosting.com,​ "​Login",​ "​Web-mail"​ to see if everything is working\\
 +→ "​Username"​ is the email address you created\\
 +→ "​Password"​ is your powerful password\\
 +If everything is OK, you can set up an e-mail client, such as "​Thunderbird"​ for example.++++
 +
 +++++ ★ How do I create an Out of Office Reply (Auto-Reply)?​|
 + 
 +→ Go to 1984hosting.com\\
 +→ Click "​Login"​\\
 +→ Select "​Control Panel"​\\
 +→ Click "Goto Control Panel"​\\
 +→ Select "​Mail"​\\
 +→ Click "​Enable"​ below the email address you want to create an auto-reply for\\
 +→ Fill in your message and click "​Activate"​.++++ ​
 +
 +
 +++++ ★ How do I set e-mail forwarding?​|
 +→ Go to 1984hosting.com\\
 +→ Click"​Login"​\\
 +→ Select "​Control Panel"​\\
 +→ Click "Goto Control Panel"​\\
 +→ Select "​Mail"​\\
 +→ Click "​Edit"​ far to the right of the email address you want to forward\\ ​
 +→ Fill in the email to forward to (use comma or new line for more than one address)\\
 +→ Click "​Update"​.++++
 +