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start [2014/04/07 13:43]
birgir
start [2016/09/23 17:09] (current)
helgi [Frequently asked questions (FAQ)]
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-**Velkominn á Wiki 1984**\\ +===== 1984 Hosting Knowledge Base =====
-\\ +
-Hér er að finna leiðbeiningar fyrir helstu þjónustþætti sem 1984 býður upp á. Ef þú finnur ekki það sem þú ert að leita að sendu þá póst á <​1984@1984.is>​.+
  
-[[https://​www.1984.is/​static/​misc/​howto/​Thunderbird.ogv|External Link]]+This is the place to look for instructions on the use of the services of 1984 Hosting Company.\\ 
 +To the left you will find more thorough instructions on many of 1984's systems, and more.\\ 
 +If you don't find what you are looking for, please drop us an email to 1984@1984.is 
 +==== Frequently asked questions (FAQ) ====
  
-{{:wiki:​thunderbird.ogv|}}+++++ ★ Do I pay for one year in advance or one month at a time?|  
 +  
 +You pay for one, two or three years in advance.\\  
 +If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.\\ 
 +Further information at:\\ 
 + → 1984hosting.com\\ 
 + → "​Products"​\\ 
 + → "​Price-list"​++++ 
 +     
 +++++ ★ How do I pay for the hosting and other service?| 
 +All payments are made from within the users  "​Control Panel"​. You can pay with "​Credit-card"​ or "​Paypal"​.++++ ​
  
 +++++ ★ Where can I see my payment history?​| ​
 +You go to 1984hosting.com1984 now!1984hosting.com\\
 +→  "​Login"​\\
 +→  "​Control Panel"​\\
 +→  In the upper right corner you can see your username next to the flag\\
 +→ Press your username to get a drop down menu.\\
 +→ press "​Bills"​.++++
  
-{{:​videos:​{{:​wiki:​thunderbird.ogv|}}|320x240}}+++++ ★ How much space is included with shared hosting?|
  
-{{https://www.1984.is/static/misc/howto/​Thunderbird.ogv|320x240|loop,autoplay}}+1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\ 
 +Further information at:\\  
 + → 1984hosting.com\\ 
 + → "​1984"​\\  
 + → "Terms Of Service"​.++++ 
 + 
 +++++ ★ Can I migrate my website and e-mail over to 1984hosting?​| 
 + 
 + If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\ 
 +Website that can't be migrated are for example sites made in proprietary programs.++++  
 + 
 +++++ ★ Can 1984hosting do the migration?​| 
 + 
 +Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\ 
 +Please contact us for more information via 1984@1984.is.++++ 
 +  
 +++++ ★ How do I change my e-mail password?​| 
 + 
 +→ Log in at 1984hosting.com.\\ 
 +→ Click on the blue button "Goto Control Panel"​.\\ 
 +→ Click on "​Email"​ at the top.\\ 
 +→ Find the e-mail you want to change and click on "​Edit"​ to the right.\\ 
 +→ Enter the new password twice and "​Save"​.\\ 
 +You can also change the password inside our web-mail interface at vefpostur.1984.is.\\ 
 +Log in with your e-mail and password. Then you press the gearwheel ("​Settings"​) up to the right and there you should find "​Password"​ on the left.++++  
 + 
 +++++ ★ How do I get a backup of the Database?​| 
 +  
 +→ You log in to your user account at 1984hosting.com and press "Goto Control Panel"​.\\ 
 +→ Press "​Manage SQL"​.\\ 
 +→ Find the "​Database user" and to the right you can click "​PhpMyadmin"​\\ 
 +→ You will be transferred to the "​PhpMyadmin"​ panel, from there you can click on "​Export"​\\ at the top and save the file on your computer.++++ 
 + 
 +++++ ★ How do I add a "​Sub-domain or "​Domain Alias"?​| 
 +  
 +→ You log into the 1984hosting.com "​Control Panel"​\\ 
 +→ Click on the blue button "Goto Control Panel"​\\ 
 +→ Click "​Domains"​\\ 
 +→ Below you have the options "Add Sub-domain"​ and "Add domain Alias"​.++++ 
 + 
 +++++ ★ How do I set domain forwarding?​| 
 +  
 +Log in at 1984hosting.com "​Control Panel":​\\ 
 + → Click on the blue button "Goto Control Panel"​.\\  
 + → Next you press "​Manage domains"​ at the top.\\  
 + → Find the domain alias and click on "​Change"​ to the right.\\  
 + → From there you can enable forwarding and type in domain in the box.\\ ++++ 
 + 
 +++++ ★ Sending mail from my website does not work| 
 +  
 +Sending mail through php mail() from the website has certain limits.\\ 
 +We recommend using an existing e-mail you have at 1984, to send from our SMTP server mail.1984.is with your email username and password.++++ 
 + 
 +++++ ★ How many MySQL databases can I have?| 
 +  
 +As many as you need. There is no limit.++++ 
 + 
 +++++ ★ How do I change the name servers?| 
 +Only 1984 staff can change the nameservers of„.is” domains.\\ 
 +The name servers for other domains bought from/or transferred to 1984 can be changed in "​FreeDNS"​ in the "​Control Panel":​\\ 
 +→ Click "​FreeDNS"​.\\ 
 +→ Click the gearwheel to the far right in line with the domain you want to change.\\ 
 +→ Fill in the nameservers then click "Save Changes"​. ++++ 
 +  
 +++++ ★ How do I buy a new domain?| 
 +  
 +You go to 1984hosting.com\\ 
 +→ Click "​Login"​\\ 
 +→ Choose "​Control Panel"​\\ 
 +→ Click "​Products"​\\ 
 +→ Choose "​Register domains"​\\ 
 +→ Follow the instructions to buy the domain.++++ 
 +  
 +++++ ★ Can I check my e-mail online?| 
 +  
 +Yes you can:\\ 
 +→ You go to to 1984hosting.com\\ 
 +→ Click "​Login"​\\ 
 +→ Choose "​Webmail"​\\ 
 +→ Log in with your email and password.++++ 
 +    
 +++++ ★ Can I have an online shopping site?| 
 +  
 +Yes, and you have many options as long the eCommerce system can run on Linux/Apache web servers.++++ 
 + 
 +++++ ★ I don't want to renew a domain or hosting. What do I do?| 
 +  
 +You log in at 1984hosting.com\\ 
 +→ There you will see a list of all your 1984 services\\ 
 +→ Under "​Auto-renew"​ you untick the services you don't want to renew.\\ 
 +→ If you cancel all your 1984 services you might also want to delete your "​Payment methods":​\\ 
 +→ Click "​Payment methods"​\\ 
 +→ Click the red "​Delete"​ button to remove a payment method.++++ 
 + 
 +++++ ★ How do I delete my hosting or domain?| 
 +  
 +You can delete all extra hostingssub-domains and email addresses in the "​Control panel"​.\\ 
 +Your main web-hosting is deleted approximately three month after the service is cancelled.\\ 
 +If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++ 
 + 
 +++++ ★ What do you mean by "​e-mail associated with hosting"?​| 
 +  
 + 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\ 
 + If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++ 
 +  
 +++++ ★ How do I create new e-mails?| 
 +  
 +→ Go to 1984hosting.com\\ 
 +→ Click "​Login"​\\ 
 +→ Select "​Control Panel"​\\ 
 +→ Click "Goto Control Panel"​\\ 
 +→ Select "​Mail"​\\ 
 +→ Click "Add email account"​\\ 
 +→ Fill in "​Username",​ the part you want to be in front of "​@"​\\ 
 +→ "​Domain name" select the domain if you have more than one\\ 
 +→ "​Password"​ if the measurement bar becomes green you have a good password\\ 
 +→ Click "​ADD"​\\ 
 +→ Then go to 1984hosting.com,​ "​Login",​ "​Web-mail"​ to see if everything is working\\ 
 +→ "​Username"​ is the email address you created\\ 
 +→ "​Password"​ is your powerful password\\ 
 +If everything is OK, you can set up an e-mail client, such as "​Thunderbird"​ for example.++++ 
 + 
 +++++ ★ How do I create an Out of Office Reply (Auto-Reply)?​| 
 +  
 +→ Go to 1984hosting.com\\ 
 +→ Click "​Login"​\\ 
 +→ Select "​Control Panel"​\\ 
 +→ Click "Goto Control Panel"​\\ 
 +→ Select "​Mail"​\\ 
 +→ Click "​Enable"​ below the email address you want to create an auto-reply for\\ 
 +→ Fill in your message and click "​Activate"​.++++  
 + 
 + 
 +++++ ★ How do I set e-mail forwarding?​| 
 +→ Go to 1984hosting.com\\ 
 +→ Click"​Login"​\\ 
 +→ Select "​Control Panel"​\\ 
 +→ Click "Goto Control Panel"​\\ 
 +→ Select "​Mail"​\\ 
 +→ Click "​Edit"​ far to the right of the email address you want to forward\\  
 +→ Fill in the email to forward to (use comma or new line for more than one address)\\ 
 +→ Click "​Update"​.++++ 
 +     
  
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-<video width="​575"​ controls=""​ src="​https://​www.1984.is/​static/​misc/​howto/​Thunderbird.ogv"></​video>​ 
-</​html>​