knowledgebase

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===== 1984 Hosting Knowledge Base =====

This is the place to look for instructions on the use of the services of 1984 Hosting Company.\\
To the left you will find more thorough instructions on many of 1984's systems, and more.\\
If you don't find what you are looking for, please drop us an email to 1984@1984.is
==== Frequently asked questions (FAQ) ====

++++Do I pay for one year in advance or one month at a time?| 
 
You pay for one, two or three years in advance.\\ 
If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.\\
Further information at:\\
 → 1984hosting.com\\
 → "Products"\\
 → "Pricelist"++++
    
++++How do I pay for the hosting and other service?|
All payments are made from within the users  1984hosting.comGo to Control Panel now!Control Panel. You can pay with Creditcard or Paypal.++++

++++Where can I see my payment history?| 
You go to 1984hosting.com1984 now!1984hosting.com\\
→  Login\\
→  Control Panel\\
→  In the upper right corner you can see your username next to the flag\\
→ Press your username to get a drop down menu.\\
→ press Bills.++++

++++How much space is included with shared hosting?|

1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\
Further information at:\\ 
 → 1984hosting.com\\
 → "1984"\\ 
 → "Terms Of Service".++++

++++Can I migrate my website and e-mail over to 1984hosting?|

If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting. Website that can't be migrated are for example sites made in proprietary programs.++++

++++Can 1984hosting do the migration?|

Staff at 1984 Hosting Company can migrate your web site for a modest fee. Please contact us for more information via 1984@1984.is.++++
 
++++How do I change my e-mail password?|

→ Log in at 1984hosting.com/Go to control panel now!Control Panel\\
→ Click on the blue button to the right Goto Control Panel\\
→ Click on Email Accounts at the top\\
→ Find the e-mail you want to change and click on Edit to the right\\
→ Enter the new password twice and save\\
You can also change the password inside our webmail interface at  vefpostur.1984.is. Log in with your e-mail and password. You press the rack-wheel (settings) up to the right and there you should find Password on the left.++++

++++How do I get a backup of the Database?|
 
→ You log in to your user account at management.1984hosting.com and press "Goto Control Panel".\\
→ Press "Manage SQL".\\
→ You find the Database user and to the right you can click PhpMyadmin\\
→ You will be mysteriously transfered to the phpMyadmin panel and from there you can click on "export"\\ at the top and safe the file on your computer.++++

++++How to add a subdomain or Domain Alias?|
 
→ You log into the 1984hosting.com/signin/Control Panel\\
→ Click on the blue button Goto Control Panel\\
→ Click Domains\\
→ Below you have the options Add Subdomain and Add domain Alias.++++

++++How to set domain forwarding?|
 
1984hosting.com Contol Panel: \\
 → Click on the blue button "Goto Control Panel". 
 → Next you press "Manage domains" at the top. 
 → Find the domain alias and click on "Change" to the right. 
 → From there you can enable forwarding and type in domain in the box.\\ If you want to forward the main domain (not domain alias) then you need to create a .htaccess document with the following code:\\ 
\\
<code>RedirectMatch ^/$ http://newdomainsomething.xxx</code>
And then upload the document to the htdocs folder via ftp program of your choice.++++

++++Sending mail from my website does not work|
 
Sending mail through php mail() from the website has certain limits. We recommend usin SMTP mail function and have it sent through mail.1984.is with username and password. Using an existing e-mail you have with 1984.++++

++++How many MySQL databases can I have?|
 
As many as you need. There is no limit.++++

++++[How do I change the name servers for a domain purchased through 1984hosting.com?]|
 
Only employees at 1984 can change the name servers. Please send an email to 1984@1984.is with information about the name servers you want the domain to be pointed to.++++
 
++++How do I buy a new domain?|
 
You go to 1984hosting.comGo to1984hosting.com now!1984hosting.com\\
→ Click Login\\
→ Choose Control Panel\\
→ Click Products\\
→ Choose Register domains\\
→ Follow the instructions to buy the domain.++++
 
++++Can I check my e-mail online?|
 
Yes you can: You go to to 1984hosting.com\\
→ Click Login\\
→ Choose Webmail\\
→ Log in with your email and password.++++
   
++++Can I have an online shopping site?|
 
Yes and you have many options as long the eCommerce system can run on Linux/Apache web servers. You can also use SSL if needed.++++

++++I don't want to renew a domain or hosting. What do I do?|
 
You log in at 1984hosting.com\\
→ There you will see a list of all your 1984 services\\
→ Under Autorenew you untick the services you don't want to renew.\\
→ If you cancel all your 1984 services you migt also want to delete your Payment methods:\\
→ Click Payment methods\\
→ Click the red Delete button to remove a payment method.++++

++++How do I delete my hosting or domain?|
 
You can delete all extra hostings, subdomains and email adresses in the Control panel.\\
Your main webhosting is deleted aproximately three month after the service is cancelled.\\
If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++

++++What the do you mean by "e-mail associated with hosting"?|
 
 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\
 If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++
 
++++How do I create new e-mails?|
 
→ Go to 1984hosting.com\\
→ Click Login\\
→ Select Control Panel\\
→ Click Goto Control Panel\\
→ Select Mail\\
→ Click Add email account\\
→ Fyll in Username the part you want to be in front of @\\
→ Domain name select the domain if you have more than one\\
→ Password if the measurement bar becomes green you have a good password\\
→ Click ADD\\
→ Then go to 1984hosting.com, "Login", "Webmail" to see if everything is working\\
→ Username is the email address you created\\
→ Password your powerful password\\
If everything is OK, you can set up an e-mail client, such as Thunderbird for example.++++

++++How do I create an Out of Office Reply (Auto-Reply)?|
 
→ Go to 1984hosting.com\\
→ Click Login\\
→ Select Control Panel\\
→ Click Goto Control Panel\\
→ Select Mail\\
→ Click Enable below the email address you want to create an auto-reply for\\
→ Fill in your message and click Activate.++++

++++How do I set e-mail forwarding?|
→ Go to 1984hosting.com\\
→ ClickLogin\\
→ Select Control Panel\\
→ Click Goto Control Panel\\
→ Select Mail\\
→ Click Edit far to the right of the email address you want to forward\\ 
→ Fill in the email to forward to (use comma or new line for more than one address)\\
→ Click Update.++++

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