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start [2014/06/25 12:06] – siggi | start [2016/09/16 11:59] – [Frequently asked questions (FAQ)] helgi | ||
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- | ====== 1984 Hosting Knowledge Base ====== | + | ===== 1984 Hosting Knowledge Base ===== |
+ | This is the place to look for instructions on the use of the services of 1984 Hosting Company.\\ | ||
+ | To the left you will find more thorough instructions on many of 1984's systems, and more.\\ | ||
+ | If you don't find what you are looking for, please drop us an email to 1984@1984.is | ||
+ | ==== Frequently asked questions (FAQ) ==== | ||
+ | |||
+ | ++++Do I pay for one year in advance or one month at a time? | ||
+ | |||
+ | You pay for one, two or three years in advance.\\ | ||
+ | If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.\\ | ||
+ | Further information at:\\ | ||
+ | → 1984hosting.com\\ | ||
+ | → " | ||
+ | → " | ||
+ | | ||
+ | ++++How do I pay for the hosting and other service?| | ||
+ | All payments are made from within the users " | ||
+ | |||
+ | ++++Where can I see my payment history? | ||
+ | You go to 1984hosting.com1984 now!1984hosting.com\\ | ||
+ | → Login\\ | ||
+ | → Control Panel\\ | ||
+ | → In the upper right corner you can see your username next to the flag\\ | ||
+ | → Press your username to get a drop down menu.\\ | ||
+ | → press Bills.++++ | ||
+ | |||
+ | ++++How much space is included with shared hosting?| | ||
+ | |||
+ | 1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\ | ||
+ | Further information at:\\ | ||
+ | → 1984hosting.com\\ | ||
+ | → " | ||
+ | → "Terms Of Service" | ||
+ | |||
+ | ++++Can I migrate my website and e-mail over to 1984hosting? | ||
+ | |||
+ | If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting. Website that can't be migrated are for example sites made in proprietary programs.++++ | ||
+ | |||
+ | ++++Can 1984hosting do the migration?| | ||
+ | |||
+ | Staff at 1984 Hosting Company can migrate your web site for a modest fee. Please contact us for more information via 1984@1984.is.++++ | ||
+ | |||
+ | ++++How do I change my e-mail password?| | ||
+ | |||
+ | → Log in at 1984hosting.com/ | ||
+ | → Click on the blue button to the right Goto Control Panel\\ | ||
+ | → Click on Email Accounts at the top\\ | ||
+ | → Find the e-mail you want to change and click on Edit to the right\\ | ||
+ | → Enter the new password twice and save\\ | ||
+ | You can also change the password inside our webmail interface at vefpostur.1984.is. Log in with your e-mail and password. You press the rack-wheel (settings) up to the right and there you should find Password on the left.++++ | ||
+ | |||
+ | ++++How do I get a backup of the Database?| | ||
+ | |||
+ | → You log in to your user account at management.1984hosting.com and press "Goto Control Panel" | ||
+ | → Press " | ||
+ | → You find the Database user and to the right you can click PhpMyadmin\\ | ||
+ | → You will be mysteriously transfered to the phpMyadmin panel and from there you can click on " | ||
+ | |||
+ | ++++How to add a subdomain or Domain Alias?| | ||
+ | |||
+ | → You log into the 1984hosting.com/ | ||
+ | → Click on the blue button Goto Control Panel\\ | ||
+ | → Click Domains\\ | ||
+ | → Below you have the options Add Subdomain and Add domain Alias.++++ | ||
+ | |||
+ | ++++How to set domain forwarding? | ||
+ | |||
+ | 1984hosting.com Contol Panel: \\ | ||
+ | → Click on the blue button "Goto Control Panel" | ||
+ | → Next you press " | ||
+ | → Find the domain alias and click on " | ||
+ | → From there you can enable forwarding and type in domain in the box.\\ If you want to forward the main domain (not domain alias) then you need to create a .htaccess document with the following code: | ||
\\ | \\ | ||
- | This is the place to look for instructions on the use of the services of 1984 Hosting Company. If you don't find what you are looking | + | < |
+ | And then upload | ||
+ | |||
+ | ++++Sending mail from my website does not work| | ||
+ | |||
+ | Sending mail through php mail() from the website has certain limits. We recommend usin SMTP mail function and have it sent through mail.1984.is with username and password. Using an existing e-mail | ||
+ | |||
+ | ++++How many MySQL databases can I have?| | ||
+ | |||
+ | As many as you need. There is no limit.++++ | ||
+ | |||
+ | ++++[How do I change the name servers | ||
+ | |||
+ | Only employees at 1984 can change the name servers. Please send an email to 1984@1984.is | ||
+ | |||
+ | ++++How do I buy a new domain?| | ||
+ | |||
+ | You go to 1984hosting.comGo to1984hosting.com now!1984hosting.com\\ | ||
+ | → Click Login\\ | ||
+ | → Choose Control Panel\\ | ||
+ | → Click Products\\ | ||
+ | → Choose Register domains\\ | ||
+ | → Follow the instructions to buy the domain.++++ | ||
+ | |||
+ | ++++Can I check my e-mail online?| | ||
+ | |||
+ | Yes you can: You go to to 1984hosting.com\\ | ||
+ | → Click Login\\ | ||
+ | → Choose Webmail\\ | ||
+ | → Log in with your email and password.++++ | ||
+ | |||
+ | ++++Can I have an online shopping site?| | ||
+ | |||
+ | Yes and you have many options as long the eCommerce system can run on Linux/ | ||
+ | |||
+ | ++++I don't want to renew a domain or hosting. What do I do?| | ||
+ | |||
+ | You log in at 1984hosting.com\\ | ||
+ | → There you will see a list of all your 1984 services\\ | ||
+ | → Under Autorenew you untick the services you don't want to renew.\\ | ||
+ | → If you cancel all your 1984 services you migt also want to delete your Payment methods: | ||
+ | → Click Payment methods\\ | ||
+ | → Click the red Delete button to remove a payment method.++++ | ||
+ | ++++How do I delete my hosting or domain?| | ||
+ | |||
+ | You can delete all extra hostings, subdomains and email adresses in the Control panel.\\ | ||
+ | Your main webhosting is deleted aproximately three month after the service is cancelled.\\ | ||
+ | If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++ | ||
- | ** * [[tolvupostur|E-mail]] \\ | + | ++++What the do you mean by "e-mail associated with hosting"? |
- | | + | |
+ | 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\ | ||
+ | If you need assistance or support, please make sure you send your request from the correct email address. The email registered when the user account was created is that e-mail.++++ | ||
+ | |||
+ | ++++How do I create new e-mails?| | ||
+ | |||
+ | → Go to 1984hosting.com\\ | ||
+ | → Click Login\\ | ||
+ | → Select Control Panel\\ | ||
+ | → Click Goto Control Panel\\ | ||
+ | → Select Mail\\ | ||
+ | → Click Add email account\\ | ||
+ | → Fyll in Username the part you want to be in front of @\\ | ||
+ | → Domain name select the domain if you have more than one\\ | ||
+ | → Password if the measurement bar becomes green you have a good password\\ | ||
+ | → Click ADD\\ | ||
+ | → Then go to 1984hosting.com, | ||
+ | → Username is the email address you created\\ | ||
+ | → Password your powerful password\\ | ||
+ | If everything is OK, you can set up an e-mail client, such as Thunderbird for example.++++ | ||
+ | ++++How do I create an Out of Office Reply (Auto-Reply)? | ||
+ | |||
+ | → Go to 1984hosting.com\\ | ||
+ | → Click Login\\ | ||
+ | → Select Control Panel\\ | ||
+ | → Click Goto Control Panel\\ | ||
+ | → Select Mail\\ | ||
+ | → Click Enable below the email address you want to create an auto-reply for\\ | ||
+ | → Fill in your message and click Activate.++++ | ||
+ | ++++How do I set e-mail forwarding? | ||
+ | → Go to 1984hosting.com\\ | ||
+ | → ClickLogin\\ | ||
+ | → Select Control Panel\\ | ||
+ | → Click Goto Control Panel\\ | ||
+ | → Select Mail\\ | ||
+ | → Click Edit far to the right of the email address you want to forward\\ | ||
+ | → Fill in the email to forward to (use comma or new line for more than one address)\\ | ||
+ | → Click Update.++++ | ||
+ | |||
start.txt · Last modified: 2023/12/08 14:50 by editor