knowledgebase

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<center><h2>Frequently asked questions(FAQ)</h2></center>

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 <a href="#hide1" class="hide" id="hide1"><b>Do I pay for one year in advance or one month at a time? </b></a>
 <a href="#show1" class="show" id="show1"><b>Do I pay for one year in advance or one month at a time??</b></a>
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<p>Users pay for one year in advance. If for some reason you want to quit before the year is out you can cancel your hosting and ask us to refund the months remaining.
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 <a href="#hide2" class="hide" id="hide2"><b>Were can I see my payment history? </b></a>
 <a href="#show2" class="show" id="show2"><b>Were can I see my payment history? </b></a>
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<p>You log in with your username at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a>. In the upper right corner you can see your username next to the flag. Press it you get a drop down and you press <b>Billing overview</b>
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 <a href="#hide3" class="hide" id="hide3"><b>How do I pay for the hosting and other service?</b></a>
 <a href="#show3" class="show" id="show3"><b>How do I pay for the hosting and other service?</b></a>
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<p>All payments are made within the users management section <a href="https://management.1984hosting.com">https://management.1984hosting.com</a>. You can pay with Creditcard or Paypal. 
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 <a href="#hide4" class="hide" id="hide4"><b>How much space is included with shared hosting?</b></a>
 <a href="#show3" class="show" id="show4"><b>How much space is included with shared hosting?</b></a>
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<p>1984hosting offers unlimited hosting space for web sites, MysQl DB and e-mail content.
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 <a href="#hide5" class="hide" id="hide5"><b>Can I migrate my website and e-mail over to 1984hosting?</b></a>
 <a href="#show5" class="show" id="show5"><b>Can I migrate my website and e-mail over to 1984hosting?</b></a>
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<p>If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting. Website that can't be migrated are for example sites made in proprietary programs. 
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 <a href="#hide6" class="hide" id="hide6"><b>Can 1984hosting do the migration?</b></a>
 <a href="#show6" class="show" id="show6"><b>Can 1984hosting do the migration?</b></a>
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<p>Employees at 1984 Hosting Company can migrate your web site for a modest fee. Please contact us for more information via <a href="mailto:1984@1984.is">1984@1984.is</a> 
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 <a href="#hide7" class="hide" id="hide7"><b>How do I change my e-mail password?</b></a>
 <a href="#show7" class="show" id="show7"><b>How do I change my e-mail password?</b></a>
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<p>
1. Log in at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a><br>
2. Click on the blue button to the right "Goto Control Panel"<br>
3. Click on Email Accounts at the top. <br>
4. Find the e-mail you want to change and click on Edit to the right.<br>
5. Enter the new password twice and save.<p>
Also users can change the password through our web mail interface at <a href="http://vefpostur.1948.is">vefpostur.1984.is</a> with your e-mail and password. You press the Gear image (settings) up to the right and there you should find "password" to the left. </p>
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<b>Video showing how to change the password within the control panel</b><br>
 <video width="720" controls="" src="http://kb.1984hosting.com/lib/exe/fetch.php?media=1984-change-email-passw-controlpanel.ogv"></video><br>
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 <a href="#hide8" class="hide" id="hide8"><b>How do I get a backup of the Database?</b></a>
 <a href="#show8" class="show" id="show8"><b>How do I get a backup of the Database?</b></a>
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1. You log in to your user account at management.1984hosting.com and press "Goto Control Panel". <br>
2. Press "Manage SQL".<br>
3. You find the Database user and to the right you can click PhpMyadmin<br>
4. You will be mysteriously transfered to the phpMyadmin panel and from there you can click on "export" at the top and safe the file on your computer..
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 <a href="#hide9" class="hide" id="hide9"><b>How to add a subdomain or Domain Alias?</b></a>
 <a href="#show9" class="show" id="show9"><b>How to add a subdomain or Domain Alias?</b></a>
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You log in to your user account at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a> and click on the blue button "Goto Control Panel". Next you press "Domains" at the top and below options appear were you can click on "Add Sub domain" or "Add domain Alias"</p>
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 <a href="#hide23" class="hide" id="hide23"><b>How to set domain forwarding?</b></a>
 <a href="#show23" class="show" id="show23"><b>How to set domain forwarding?</b></a>
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You log in to your user account at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a> and click on the blue button "Goto Control Panel". Next you press "Manage domains" at the top. Find the domain alias and click on change to the right. From there you can enable forwarding and type in the domain in the box. If you want to forward the main domain in (not domain alias) then you need to create a .htaccess document with the following code:

<code>RedirectMatch ^/$ http://newdomainsomething.xxx</code><br>
And then upload the document to the htdocs folder via ftp program of choice.

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 <a href="#hide10" class="hide" id="hide10"><b>Sending mail through my web site does not work?</b></a>
 <a href="#show10" class="show" id="show10"><b>Sending mail through my web site does not work</b></a>
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Sending mail through .php on the web site has limits. Best is to set up SMTP mail function and have it send through mail.1984.is with user name and password. Using an existing e-mail you have with 1984.</p>
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 <a href="#hide11" class="hide" id="hide11"><b>How many MySQL databases can I have?</b></a>
 <a href="#show11" class="show" id="show11"><b>How many MySQL databases can I have?</b></a>
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As many as you need. There is no limit.</p>
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 <a href="#hide12" class="hide" id="hide12"><b>How do I change the name servers for a domain purchased through 1984hosting.com?</b></a>
 <a href="#show12" class="show" id="show12"><b>How do I change the name servers for a domain purchased through 1984hosting.com?</b></a>
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Only employees at 1984 can change the name servers. Please send and e-mail to <a href="mailto:1984@1984.is">1984@1984.is</a> with information about the name servers you want the domain to be pointed to. .</p>
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 <a href="#hide13" class="hide" id="hide13"><b>How do I buy a new domain?</b></a>
 <a href="#show13" class="show" id="show13"><b>How do I buy a new domain?</b></a>
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You log in to management.1984hosting.com with your username. At the top you should see your basket and the right of it you can see "Products". Press it and you can choose to "Register domain". Follow the online instruction and you will be victorious.</p>
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 <a href="#hide14" class="hide" id="hide14"><b>Can I check my e-mail online?</b></a>
 <a href="#show14" class="show" id="show14"><b>Can I check my e-mail online?</b></a>
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You can check your e-mail online at <a href="https://vefpostur.1984.is">https://vefpostur.1984.is</a> </p>
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 <a href="#hide15" class="hide" id="hide15"><b>Can I have an online shopping site?</b></a>
 <a href="#show15" class="show" id="show15"><b>Can I have an online shopping site?</b></a>
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Yes and you have many options as long the eCommerce system can run on Gnu/Linux web servers running with apache. We also offer SSL if needed.</p>
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 <a href="#hide17" class="hide" id="hide17"><b>I don't want to renew a domain or hosting. What do I do?</b></a>
 <a href="#show17" class="show" id="show17"><b>I don't want to renew a domain or hosting. What do I do?</b></a>
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You log in to <a href="https://management.1984hosting.com">https://management.1984hosting.com</a> with your username. Below you see "My Services" and next to the domain or hosting you do not want to renew you see a blue button saying most likely "Autorenew ON". Press it and you can remove the autorenew. You can also send an e-mail to <a href="mailto:1984@1984.is">1984@1984.is</a> and cancel your domain or hosting or both. </p>
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 <a href="#hide18" class="hide" id="hide18"><b>How do I delete my hosting or domain?</b></a>
 <a href="#show18" class="show" id="show18"><b>How do I delete my hosting or domain?</b></a>
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Mail is sent out to the e-mail associated with the hosting when it is time to renew. During that period you can cancel your domain or hosting. If you do NOT want these services to renew, please go to your cart immediately and mark the services as non-renewable. when the service runs out or is closed all web data, subdomain and Alias along with e-mail will be deleted. You can also close your hosting sooner by sending us an e-mail <a href="mailto:1984@1984">1984@1984.is</a> from the right e-mail associated with the hosting.</p>
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 <a href="#hide19" class="hide" id="hide19"><b>What the heck do you mena by "e-mail associated with hosting"?</b></a>
 <a href="#show19" class="show" id="show19"><b>What the heck do you mena by "e-mail associated with hosting"?</b></a></b></a>
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 1984 takes the privacy of it's customers very seriously. Therefore we
 only answer questions and queries if they originate from the contact
 email of the user registered in our systems. If you need assistance or
 support, please make sure you send your request from the correct email
 address. The e-mail used when the user account is created is that e-mail.</p>
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 <a href="#hide20" class="hide" id="hide20"><b>How do I create new e-mails?</b></a>
 <a href="#show20" class="show" id="show20"><b>How do I create new e-mails?</b></a>
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You log in to management.1984hosting.com with your username. Under "My Services" you find your host and to the right press "Goto Control Panel".  You will then be transfered in a mysterious way to the hosting Control panel. At the top you should see "Email accounts". Press it and to the left you can create a new e-mail or change the password for the current one's by clicking on "edit" for each e-mail.
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 <a href="#hide21" class="hide" id="hide21"><b>How do I create an Out of Office Reply? (auto-reply)</b></a>
 <a href="#show21" class="show" id="show21"><b>How do I create an Out of Office Reply? (auto-reply)</b></a>
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You log in to management.1984hosting.com with your username. Press Goto Control Panel. Press "Email accounts" at the top. Under each e-mail you should see the text "Auto Response" and next to it "enable". Click on Enable and set your response text. Click Save and pat your self on the back for a job well done. </p>
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 <a href="#hide22" class="hide" id="hide22"><b>How do I set e-mail forwarding?</b></a>
 <a href="#show22" class="show" id="show22"><b>How do I set e-mail forwarding?</b></a>
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You log in to management.1984hosting.com with your username. Under "My Services" you find your hosting and to the right press "Goto Control Panel". You will then be transfered in a mysterious way to the hosting Control panel. At the top you should see "Email accounts". Press it so you can see the overview of e-mails you have setup. To the left you can find "edit" and there you can click on "Forward mail". </p>
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