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| start [2016/09/16 11:14] – [1984 Hosting Knowledge Base] helgi | start [2023/12/08 14:50] (current) – [Frequently asked questions (FAQ)] editor | ||
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| ==== Frequently asked questions (FAQ) ==== | ==== Frequently asked questions (FAQ) ==== | ||
| - | ++++Do I pay for one year in advance or one month at a time? | + | ++++ ★ Do I pay for one year in advance or one month at a time? |
| You pay for one, two or three years in advance.\\ | You pay for one, two or three years in advance.\\ | ||
| Line 12: | Line 12: | ||
| Further information at:\\ | Further information at:\\ | ||
| → 1984hosting.com\\ | → 1984hosting.com\\ | ||
| - | → " | + | → " |
| - | → " | + | |
| | | ||
| - | ++++How do I pay for the hosting and other service?| | + | ++++ ★ How do I pay for the hosting and other service?| |
| - | All payments are made from within the users | + | All payments are made from within the users |
| + | We also accept Bitcoin and Monero crypto currency++++ | ||
| - | ++++Where can I see my payment history? | + | ++++ ★ Where can I see my payment history? |
| You go to 1984hosting.com1984 now!1984hosting.com\\ | You go to 1984hosting.com1984 now!1984hosting.com\\ | ||
| - | → | + | → |
| - | → | + | → there to the center |
| - | → In the upper right corner | + | |
| - | → Press your username to get a drop down menu.\\ | + | |
| - | → press Bills.++++ | + | |
| - | ++++How much space is included with shared hosting?| | + | ++++ ★ How much space is included with shared hosting?| |
| 1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\ | 1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\ | ||
| Line 34: | Line 31: | ||
| → "Terms Of Service" | → "Terms Of Service" | ||
| - | ++++Can I migrate my website and e-mail over to 1984hosting? | + | ++++ ★ Can I migrate my website and e-mail over to 1984hosting? |
| - | If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting. Website that can't be migrated are for example sites made in proprietary programs.++++ | + | If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\ |
| + | Website that can't be migrated are for example sites made in proprietary programs.\\ | ||
| + | those include sites like Wix, Squarespace and shopify\\ | ||
| + | wordpress.com sites can only be partialy migrated++++ | ||
| - | ++++Can 1984hosting do the migration?| | + | ++++ ★ Can 1984hosting do the migration?| |
| - | Staff at 1984 Hosting Company can migrate your web site for a modest fee. Please contact us for more information via 1984@1984.is.++++ | + | Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\ |
| + | Please contact us for more information via 1984@1984.is.++++ | ||
| - | ++++How do I change my e-mail password?| | + | ++++ ★ How do I change my e-mail password?| |
| - | → Log in at 1984hosting.com/Go to control panel now!Control Panel\\ | + | → Log in at 1984hosting.com.\\ |
| - | → Click on the blue button | + | → Click on the blue button |
| - | → Click on Email Accounts | + | → Click on "Email" |
| - | → Find the e-mail you want to change and click on Edit to the right\\ | + | → Find the e-mail you want to change and click on " |
| - | → Enter the new password | + | → Enter the new password and click " |
| - | You can also change the password inside our webmail | + | You can also change the password inside our web-mail |
| + | Log in with your e-mail and password. | ||
| - | ++++How do I get a backup of the Database?| | + | ++++ ★ How do I get a backup of the Database?| |
| - | → You log in to your user account at management.1984hosting.com and press "Goto Control Panel" | + | → You log in to your user account at 1984hosting.com and press "Goto Control Panel" |
| → Press " | → Press " | ||
| - | → You find the Database user and to the right you can click PhpMyadmin\\ | + | → Find the "Database user" |
| - | → You will be mysteriously transfered | + | → You will be transferred |
| - | ++++How | + | ++++ ★ How do I add a " |
| - | → You log into the 1984hosting.com/signin/Control Panel\\ | + | → You log into the 1984hosting.com |
| - | → Click on the blue button Goto Control Panel\\ | + | → Click on the blue button |
| - | → Click Domains\\ | + | → Click "Domains"\\ |
| - | → Below you have the options Add Subdomain | + | → Below you have the options |
| - | ++++How | + | ++++ ★ How do I set domain forwarding? |
| - | 1984hosting.com | + | Log in at 1984hosting.com |
| - | → Click on the blue button "Goto Control Panel" | + | → Click on the blue button "Goto Control Panel" |
| - | → Next you press " | + | → Next you press " |
| - | → Find the domain alias and click on " | + | → Find the domain alias and click on " |
| - | → From there you can enable forwarding and type in domain in the box.\\ | + | → From there you can enable forwarding and type in domain in the box.\\ ++++ |
| - | \\ | + | |
| - | < | + | |
| - | And then upload the document to the htdocs folder via ftp program of your choice.++++ | + | |
| - | ++++Sending mail from my website does not work| | + | ++++ ★ Sending mail from my website does not work| |
| - | Sending mail through php mail() from the website has certain limits. We recommend | + | Sending mail through php mail() from the website has certain limits.\\ |
| + | We recommend | ||
| - | ++++How many MySQL databases can I have?| | + | ++++ ★ How many MySQL databases can I have?| |
| As many as you need. There is no limit.++++ | As many as you need. There is no limit.++++ | ||
| - | ++++[How do I change the name servers for a domain | + | ++++ ★ How do I change the name servers?| |
| + | Only 1984 staff can change the nameservers of„.is” domains.\\ | ||
| + | The name servers for other domains bought from/or transferred to 1984 can be changed in " | ||
| + | → Click " | ||
| + | → Click the gearwheel to the far right in line with the domain | ||
| + | → Fill in the nameservers then click "Save Changes" | ||
| - | Only employees at 1984 can change the name servers. Please send an email to 1984@1984.is with information about the name servers you want the domain to be pointed to.++++ | + | ++++ ★ How do I buy a new domain?| |
| - | ++++How do I buy a new domain?| | + | You go to 1984hosting.com\\ |
| - | + | → Click "Login"\\ | |
| - | You go to 1984hosting.comGo to1984hosting.com now!1984hosting.com\\ | + | → Choose |
| - | → Click Login\\ | + | → Click "Products"\\ |
| - | → Choose Control Panel\\ | + | → Choose |
| - | → Click Products\\ | + | |
| - | → Choose Register domains\\ | + | |
| → Follow the instructions to buy the domain.++++ | → Follow the instructions to buy the domain.++++ | ||
| - | ++++Can I check my e-mail online?| | + | ++++ ★ Can I check my e-mail online?| |
| - | Yes you can: You go to to 1984hosting.com\\ | + | Yes you can:\\ |
| - | → Click Login\\ | + | → You go to to 1984hosting.com\\ |
| - | → Choose Webmail\\ | + | → Click "Login"\\ |
| + | → Choose | ||
| → Log in with your email and password.++++ | → Log in with your email and password.++++ | ||
| - | ++++Can I have an online shopping site?| | + | ++++ ★ Can I have an online shopping site?| |
| - | Yes and you have many options as long the eCommerce system can run on Linux/ | + | Yes, and you have many options as long the eCommerce system can run on Linux/ |
| - | ++++I don't want to renew a domain or hosting. What do I do?| | + | ++++ ★ I don't want to renew a domain or hosting. What do I do?| |
| You log in at 1984hosting.com\\ | You log in at 1984hosting.com\\ | ||
| → There you will see a list of all your 1984 services\\ | → There you will see a list of all your 1984 services\\ | ||
| - | → Under Autorenew | + | → Under " |
| - | → If you cancel all your 1984 services you migt also want to delete your Payment methods: | + | → If you cancel all your 1984 services you might also want to delete your "Payment methods":\\ |
| - | → Click Payment methods\\ | + | → Click "Payment methods"\\ |
| - | → Click the red Delete button to remove a payment method.++++ | + | → Click the red "Delete" |
| - | ++++How do I delete my hosting or domain?| | + | ++++ ★ How do I delete my hosting or domain?| |
| - | You can delete all extra hostings, | + | You can delete all extra hostings, |
| - | Your main webhosting | + | Your main web-hosting |
| If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++ | If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++ | ||
| - | ++++What | + | ++++ ★ What do you mean by " |
| 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\ | 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\ | ||
| If you need assistance or support, please make sure you send your request from the correct email address. The email registered when the user account was created is that e-mail.++++ | If you need assistance or support, please make sure you send your request from the correct email address. The email registered when the user account was created is that e-mail.++++ | ||
| - | ++++How do I create new e-mails?| | + | ++++ ★ How do I create new e-mails?| |
| → Go to 1984hosting.com\\ | → Go to 1984hosting.com\\ | ||
| - | → Click Login\\ | + | → Click "Login"\\ |
| - | → Select Control Panel\\ | + | → Select |
| - | → Click Goto Control Panel\\ | + | → Click "Goto Control Panel"\\ |
| - | → Select Mail\\ | + | → Select |
| - | → Click Add email account\\ | + | → Click "Add email account"\\ |
| - | → Fyll in Username the part you want to be in front of @\\ | + | → Fill in "Username", |
| - | → Domain name select the domain if you have more than one\\ | + | → "Domain name" |
| - | → Password if the measurement bar becomes green you have a good password\\ | + | → "Password" |
| - | → Click ADD\\ | + | → Click "ADD"\\ |
| - | → Then go to 1984hosting.com, | + | → Then go to 1984hosting.com, |
| - | → Username is the email address you created\\ | + | → "Username" |
| - | → Password your powerful password\\ | + | → "Password" is your powerful password\\ |
| - | If everything is OK, you can set up an e-mail client, such as Thunderbird for example.++++ | + | If everything is OK, you can set up an e-mail client, such as "Thunderbird" |
| - | ++++How do I create an Out of Office Reply (Auto-Reply)? | + | ++++ ★ How do I create an Out of Office Reply (Auto-Reply)? |
| → Go to 1984hosting.com\\ | → Go to 1984hosting.com\\ | ||
| - | → Click Login\\ | + | → Click "Login"\\ |
| - | → Select Control Panel\\ | + | → Select |
| - | → Click Goto Control Panel\\ | + | → Click "Goto Control Panel"\\ |
| - | → Select Mail\\ | + | → Select |
| - | → Click Enable below the email address you want to create an auto-reply for\\ | + | → Click "Enable" |
| - | → Fill in your message and click Activate.++++ | + | → Fill in your message and click "Activate".++++ |
| - | ++++How do I set e-mail forwarding? | + | ++++ ★ How do I set e-mail forwarding? |
| → Go to 1984hosting.com\\ | → Go to 1984hosting.com\\ | ||
| - | → ClickLogin\\ | + | → Click" |
| - | → Select Control Panel\\ | + | → Select |
| - | → Click Goto Control Panel\\ | + | → Click "Goto Control Panel"\\ |
| - | → Select Mail\\ | + | → Select |
| - | → Click Edit far to the right of the email address you want to forward\\ | + | → Click "Edit" |
| → Fill in the email to forward to (use comma or new line for more than one address)\\ | → Fill in the email to forward to (use comma or new line for more than one address)\\ | ||
| - | → Click Update.++++ | + | → Click "Update".++++ |
start.1474024467.txt.gz · Last modified: 2016/09/16 11:14 by helgi