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--- start [2014/04/08 13:06] – birgir
+++ start [2023/12/08 14:50] (current) – [Frequently asked questions (FAQ)] editor
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-**Velkominn á Wiki 1984**\\
+===== 1984 Hosting Knowledge Base =====
-\\
-Hér er að finna leiðbeiningar fyrir helstu þjónustþætti sem 1984 býður upp á. Ef þú finnur ekki það sem þú ert að leita að sendu þá póst á <1984@1984.is>.
+This is the place to look for instructions on the use of the services of 1984 Hosting Company.\\
+To the left you will find more thorough instructions on many of 1984's systems, and more.\\
+If you don't find what you are looking for, please drop us an email to 1984@1984.is
+==== Frequently asked questions (FAQ) ====
+++++ ★ Do I pay for one year in advance or one month at a time?|
+You pay for one, two or three years in advance.\\
+If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.\\
+Further information at:\\
+ → 1984hosting.com\\
+ → "Products & Pricing"++++
+++++ ★ How do I pay for the hosting and other service?|
+All payments are made from within the users  "Control Panel". You can pay with "Credit-card" or "Paypal" We.\\
+We also accept Bitcoin and Monero crypto currency++++
+++++ ★ Where can I see my payment history?|
+You go to 1984hosting.com1984 now!1984hosting.com\\
+→  "Sign in"\\
+→ there to the center you should see a button saying **Bills** click it++++
+++++ ★ How much space is included with shared hosting?|
+hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\
+Further information at:\\
+ → 1984hosting.com\\
+ → "1984"\\
+ → "Terms Of Service".++++
+++++ ★ Can I migrate my website and e-mail over to 1984hosting?|
+ If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\
+Website that can't be migrated are for example sites made in proprietary programs.\\
+those include sites like Wix, Squarespace and shopify\\
+wordpress.com sites can only be partialy migrated++++
+++++ ★ Can 1984hosting do the migration?|
+Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\
+Please contact us for more information via 1984@1984.is.++++
+++++ ★ How do I change my e-mail password?|
+→ Log in at 1984hosting.com.\\
+→ Click on the blue button "Goto Control Panel".\\
+→ Click on "Email" at the top.\\
+→ Find the e-mail you want to change and click on "Change password" to the right.\\
+→ Enter the new password and click "Change password".\\
+You can also change the password inside our web-mail interface at vefpostur.1984.is.\\
+Log in with your e-mail and password. Then you press the gearwheel ("Settings") up to the right and there you should find "Password" on the left.++++
+++++ ★ How do I get a backup of the Database?|
+→ You log in to your user account at 1984hosting.com and press "Goto Control Panel".\\
+→ Press "Manage SQL".\\
+→ Find the "Database user" and to the right you can click "PhpMyadmin"\\
+→ You will be transferred to the "PhpMyadmin" panel, from there you can click on "Export"\\ at the top and save the file on your computer.++++
+++++ ★ How do I add a "Sub-domain or "Domain Alias"?|
+→ You log into the 1984hosting.com "Control Panel"\\
+→ Click on the blue button "Goto Control Panel"\\
+→ Click "Domains"\\
+→ Below you have the options "Add Sub-domain" and "Add domain Alias".++++
+++++ ★ How do I set domain forwarding?|
+Log in at 1984hosting.com "Control Panel":\\
+ → Click on the blue button "Goto Control Panel".\\
+ → Next you press "Manage domains" at the top.\\
+ → Find the domain alias and click on "Change" to the right.\\
+ → From there you can enable forwarding and type in domain in the box.\\ ++++
+++++ ★ Sending mail from my website does not work|
+Sending mail through php mail() from the website has certain limits.\\
+We recommend using an existing e-mail you have at 1984, to send from our SMTP server mail.1984.is with your email username and password.++++
+++++ ★ How many MySQL databases can I have?|
+As many as you need. There is no limit.++++
+++++ ★ How do I change the name servers?|
+Only 1984 staff can change the nameservers of„.is” domains.\\
+The name servers for other domains bought from/or transferred to 1984 can be changed in "FreeDNS" in the "Control Panel":\\
+→ Click "FreeDNS".\\
+→ Click the gearwheel to the far right in line with the domain you want to change.\\
+→ Fill in the nameservers then click "Save Changes". ++++
+++++ ★ How do I buy a new domain?|
+You go to 1984hosting.com\\
+→ Click "Login"\\
+→ Choose "Control Panel"\\
+→ Click "Products"\\
+→ Choose "Register domains"\\
+→ Follow the instructions to buy the domain.++++
+++++ ★ Can I check my e-mail online?|
+Yes you can:\\
+→ You go to to 1984hosting.com\\
+→ Click "Login"\\
+→ Choose "Webmail"\\
+→ Log in with your email and password.++++
+++++ ★ Can I have an online shopping site?|
+Yes, and you have many options as long the eCommerce system can run on Linux/Apache web servers.++++
+++++ ★ I don't want to renew a domain or hosting. What do I do?|
+You log in at 1984hosting.com\\
+→ There you will see a list of all your 1984 services\\
+→ Under "Auto-renew" you untick the services you don't want to renew.\\
+→ If you cancel all your 1984 services you might also want to delete your "Payment methods":\\
+→ Click "Payment methods"\\
+→ Click the red "Delete" button to remove a payment method.++++
+++++ ★ How do I delete my hosting or domain?|
+You can delete all extra hostings, sub-domains and email addresses in the "Control panel".\\
+Your main web-hosting is deleted approximately three month after the service is cancelled.\\
+If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++
+++++ ★ What do you mean by "e-mail associated with hosting"?|
+takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\
+ If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++
+++++ ★ How do I create new e-mails?|
+→ Go to 1984hosting.com\\
+→ Click "Login"\\
+→ Select "Control Panel"\\
+→ Click "Goto Control Panel"\\
+→ Select "Mail"\\
+→ Click "Add email account"\\
+→ Fill in "Username", the part you want to be in front of "@"\\
+→ "Domain name" select the domain if you have more than one\\
+→ "Password" if the measurement bar becomes green you have a good password\\
+→ Click "ADD"\\
+→ Then go to 1984hosting.com, "Login", "Web-mail" to see if everything is working\\
+→ "Username" is the email address you created\\
+→ "Password" is your powerful password\\
+If everything is OK, you can set up an e-mail client, such as "Thunderbird" for example.++++
+++++ ★ How do I create an Out of Office Reply (Auto-Reply)?|
+→ Go to 1984hosting.com\\
+→ Click "Login"\\
+→ Select "Control Panel"\\
+→ Click "Goto Control Panel"\\
+→ Select "Mail"\\
+→ Click "Enable" below the email address you want to create an auto-reply for\\
+→ Fill in your message and click "Activate".++++
+++++ ★ How do I set e-mail forwarding?|
+→ Go to 1984hosting.com\\
+→ Click"Login"\\
+→ Select "Control Panel"\\
+→ Click "Goto Control Panel"\\
+→ Select "Mail"\\
+→ Click "Edit" far to the right of the email address you want to forward\\
+→ Fill in the email to forward to (use comma or new line for more than one address)\\
+→ Click "Update".++++