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start [2014/04/07 13:33]
birgir
start [2016/09/16 12:14]
helgi [Frequently asked questions (FAQ)]
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-**Velkominn á Wiki 1984**\\ +===== 1984 Hosting Knowledge Base =====
-\\ +
-Hér er að finna leiðbeiningar fyrir helstu þjónustþætti sem 1984 býður upp á. Ef þú finnur ekki það sem þú ert að leita að sendu þá póst á <1984@1984.is>.+
  
-[[https://www.1984.is/static/misc/howto/Thunderbird.ogv|External Link]]+This is the place to look for instructions on the use of the services of 1984 Hosting Company.\\ 
 +To the left you will find more thorough instructions on many of 1984's systems, and more.\\ 
 +If you don't find what you are looking for, please drop us an email to 1984@1984.is 
 +==== Frequently asked questions (FAQ) ====
  
 +++++Do I pay for one year in advance or one month at a time?
 + 
 +You pay for one, two or three years in advance.\\ 
 +If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.\\
 +Further information at:\\
 + → 1984hosting.com\\
 + → Products\\
 + → "Pricelist"++++
 +    
 +++++How do I pay for the hosting and other service?|
 +All payments are made from within the users  "Control Panel". You can pay with Creditcard or Paypal.++++ 
  
-{{:videos:{{:wiki:thunderbird.ogv|}}|320x240}}+++++Where can I see my payment history? 
 +You go to 1984hosting.com1984 now!1984hosting.com\\ 
 +→  Login\\ 
 +→  Control Panel\\ 
 +→  In the upper right corner you can see your username next to the flag\\ 
 +→ Press your username to get a drop down menu.\\ 
 +→ press Bills.++++
  
-{{https://www.1984.is/static/misc/howto/Thunderbird.ogv|320x240|loop,autoplay}}+++++How much space is included with shared hosting?| 
 + 
 +1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\ 
 +Further information at:\\  
 + → 1984hosting.com\\ 
 + → "1984"\\  
 + → "Terms Of Service".++++ 
 + 
 +++++Can I migrate my website and e-mail over to 1984hosting?
 + 
 + If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\ 
 +Website that can't be migrated are for example sites made in proprietary programs.++++  
 + 
 +++++Can 1984hosting do the migration?
 + 
 +Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\ 
 +Please contact us for more information via 1984@1984.is.++++ 
 +  
 +++++How do I change my e-mail password?
 + 
 +→ Log in at 1984hosting.com/Go to control panel now!Control Panel\\ 
 +→ Click on the blue button to the right Goto Control Panel\\ 
 +→ Click on Email Accounts at the top\\ 
 +→ Find the e-mail you want to change and click on Edit to the right\\ 
 +→ Enter the new password twice and save\\ 
 +You can also change the password inside our webmail interface at  vefpostur.1984.is. Log in with your e-mail and password. You press the rack-wheel (settings) up to the right and there you should find Password on the left.++++  
 + 
 +++++How do I get a backup of the Database?
 +  
 +→ You log in to your user account at management.1984hosting.com and press "Goto Control Panel".\\ 
 +→ Press "Manage SQL".\\ 
 +→ You find the Database user and to the right you can click PhpMyadmin\\ 
 +→ You will be mysteriously transfered to the phpMyadmin panel and from there you can click on "export"\\ at the top and safe the file on your computer.++++ 
 + 
 +++++How to add a subdomain or Domain Alias?| 
 +  
 +→ You log into the 1984hosting.com/signin/Control Panel\\ 
 +→ Click on the blue button Goto Control Panel\\ 
 +→ Click Domains\\ 
 +→ Below you have the options Add Subdomain and Add domain Alias.++++ 
 + 
 +++++How to set domain forwarding?
 +  
 +1984hosting.com Contol Panel:\\ 
 + → Click on the blue button "Goto Control Panel".\\  
 + → Next you press "Manage domains" at the top.\\  
 + → Find the domain alias and click on "Change" to the right.\\  
 + → From there you can enable forwarding and type in domain in the box.\\ ++++ 
 + 
 +++++Sending mail from my website does not work| 
 +  
 +Sending mail through php mail() from the website has certain limits. We recommend usin SMTP mail function and have it sent through mail.1984.is with username and password. Using an existing e-mail you have with 1984.++++ 
 + 
 +++++How many MySQL databases can I have?| 
 +  
 +As many as you need. There is no limit.++++ 
 + 
 +++++[How do I change the name servers for a domain purchased through 1984hosting.com?]| 
 +  
 +Only employees at 1984 can change the name servers. Please send an email to 1984@1984.is with information about the name servers you want the domain to be pointed to.++++ 
 +  
 +++++How do I buy a new domain?| 
 +  
 +You go to 1984hosting.comGo to1984hosting.com now!1984hosting.com\\ 
 +→ Click Login\\ 
 +→ Choose Control Panel\\ 
 +→ Click Products\\ 
 +→ Choose Register domains\\ 
 +→ Follow the instructions to buy the domain.++++ 
 +  
 +++++Can I check my e-mail online?| 
 +  
 +Yes you can: You go to to 1984hosting.com\\ 
 +→ Click Login\\ 
 +→ Choose Webmail\\ 
 +→ Log in with your email and password.++++ 
 +    
 +++++Can I have an online shopping site?| 
 +  
 +Yes and you have many options as long the eCommerce system can run on Linux/Apache web serversYou can also use SSL if needed.++++ 
 + 
 +++++I don't want to renew a domain or hosting. What do I do?| 
 +  
 +You log in at 1984hosting.com\\ 
 +→ There you will see a list of all your 1984 services\\ 
 +→ Under Autorenew you untick the services you don't want to renew.\\ 
 +→ If you cancel all your 1984 services you migt also want to delete your Payment methods:\\ 
 +→ Click Payment methods\\ 
 +→ Click the red Delete button to remove a payment method.++++ 
 + 
 +++++How do I delete my hosting or domain?| 
 +  
 +You can delete all extra hostingssubdomains and email adresses in the Control panel.\\ 
 +Your main webhosting is deleted aproximately three month after the service is cancelled.\\ 
 +If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++ 
 + 
 +++++What the do you mean by "e-mail associated with hosting"?
 +  
 + 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\ 
 + If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++ 
 +  
 +++++How do I create new e-mails?| 
 +  
 +→ Go to 1984hosting.com\\ 
 +→ Click Login\\ 
 +→ Select Control Panel\\ 
 +→ Click Goto Control Panel\\ 
 +→ Select Mail\\ 
 +→ Click Add email account\\ 
 +→ Fyll in Username the part you want to be in front of @\\ 
 +→ Domain name select the domain if you have more than one\\ 
 +→ Password if the measurement bar becomes green you have a good password\\ 
 +→ Click ADD\\ 
 +→ Then go to 1984hosting.com, "Login", "Webmail" to see if everything is working\\ 
 +→ Username is the email address you created\\ 
 +→ Password your powerful password\\ 
 +If everything is OK, you can set up an e-mail client, such as Thunderbird for example.++++ 
 + 
 +++++How do I create an Out of Office Reply (Auto-Reply)?
 +  
 +→ Go to 1984hosting.com\\ 
 +→ Click Login\\ 
 +→ Select Control Panel\\ 
 +→ Click Goto Control Panel\\ 
 +→ Select Mail\\ 
 +→ Click Enable below the email address you want to create an auto-reply for\\ 
 +→ Fill in your message and click Activate.++++  
 + 
 + 
 +++++How do I set e-mail forwarding?
 +→ Go to 1984hosting.com\\ 
 +→ ClickLogin\\ 
 +→ Select Control Panel\\ 
 +→ Click Goto Control Panel\\ 
 +→ Select Mail\\ 
 +→ Click Edit far to the right of the email address you want to forward\\  
 +→ Fill in the email to forward to (use comma or new line for more than one address)\\ 
 +→ Click Update.++++ 
 +     
  
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start.txt · Last modified: 2023/12/08 14:50 by editor