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faq [2014/12/22 11:52]
birgir
faq [2016/09/15 17:20] (current)
helgi
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 +====== 1984 Hosting Knowledge Base ======
 +
 +\\
 +This is the place to look for instructions on the use of the services of 1984 Hosting Company. If you don't find what you are looking for, please drop us an email to 1984@1984.is
 + \\
 <html> <html>
 <head> <head>
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  .hide:target ~ .list {display:inline; }  .hide:target ~ .list {display:inline; }
  @media print { .hide, .show { display: none; } }  @media print { .hide, .show { display: none; } }
 + p.excerpt{ 
 +background-color:#F5F5F5;
 +padding: 20px;
 +}
  </style>  </style>
    
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 <body> <body>
-<center><h2>Frequently asked questions(FAQ)</h2></center> +<h2>Frequently asked questions (FAQ)</h2>
- +
-<p> +
-<div class="row"> +
- <a href="#hide22" class="hide" id="hide22"><b>How do I set e-mail forwarding?</b></a> +
- <a href="#show22" class="show" id="show22"><b>How do I set e-mail forwarding?</b></a> +
- <div class="list"><p> +
-You log in to management.1984hosting.com with your username. Under "My Services" you find your hosting and to the right press "Goto Control Panel". You will then be transfered in a mysterious way to the hosting Control panel. At the top you should see "Email accounts". Press it so you can see the overview of e-mails you have setup. To the left you can find "edit" and there you can click on "Forward mail". </p> +
- </div> +
- </div>+
  
 <div class="row"> <div class="row">
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  <a href="#show1" class="show" id="show1"><b>Do I pay for one year in advance or one month at a time??</b></a>  <a href="#show1" class="show" id="show1"><b>Do I pay for one year in advance or one month at a time??</b></a>
  <div class="list">  <div class="list">
-<p>Users pay for one year in advance. If for some reason you want to quit before the year is out you can cancel your hosting and ask us to refund the months remaining.+<p class="excerpt">You pay for one, two or three years in advance. If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.
  </div>  </div>
  </div>  </div>
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 <div class="row"> <div class="row">
- <a href="#hide2" class="hide" id="hide2"><b>Were can see my payment history? </b></a> + <a href="#hide2" class="hide" id="hide2"><b>How do pay for the hosting and other service?</b></a> 
- <a href="#show2" class="show" id="show2"><b>Were can see my payment history? </b></a>+ <a href="#show2" class="show" id="show2"><b>How do pay for the hosting and other service?</b></a>
  <div class="list">  <div class="list">
-<p>You log in with your username at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a>In the upper right corner you can see your username next to the flagPress it you get a drop down and you press <b>Billing overview</b>+<p class="excerpt">All payments are made from within the users  <a href="https://www.1984hosting.com/"title="Go to Control Panel now!">Control Panel</a>You can pay with Creditcard or Paypal
  </div>  </div>
  </div>  </div>
- +
  <p>  <p>
-  
 <div class="row"> <div class="row">
- <a href="#hide3" class="hide" id="hide3"><b>How do pay for the hosting and other service?</b></a> + <a href="#hide3" class="hide" id="hide3"><b>Where can see my payment history? </b></a> 
- <a href="#show3" class="show" id="show3"><b>How do pay for the hosting and other service?</b></a>+ <a href="#show3" class="show" id="show3"><b>Where can see my payment history? </b></a>
  <div class="list">  <div class="list">
-<p>All payments are made within the users management section <a href="https://management.1984hosting.com">https://management.1984hosting.com</a>. You can pay with Creditcard or Paypal+   <p class="excerpt"> 
 +     You go to <a href="https://www.1984hosting.com/" title="1984 now!">1984hosting.com</a><br> 
 +→  <strong>Login</strong><br> 
 +→  <strong>Control Panel</strong><br> 
 +→  In the upper right corner you can see your username next to the flag<br> 
 +→ Press your username to get a drop down menu<br> 
 +→ press <strong>Bills</strong>.
  </div>  </div>
  </div>  </div>
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 <div class="row"> <div class="row">
  <a href="#hide4" class="hide" id="hide4"><b>How much space is included with shared hosting?</b></a>  <a href="#hide4" class="hide" id="hide4"><b>How much space is included with shared hosting?</b></a>
- <a href="#show3" class="show" id="show4"><b>How much space is included with shared hosting?</b></a>+ <a href="#show4" class="show" id="show4"><b>How much space is included with shared hosting?</b></a>
  <div class="list">  <div class="list">
-<p>1984hosting offers unlimited hosting space for web sites, MysQl DB and e-mail content.+   <p class="excerpt">1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.<br /> 
 +See 1984 ehf <a href="https://www.1984hosting.com/tos/" title="Go to TOS now!">Terms Of Service</a> 1984 ehf.
  </div>  </div>
  </div>  </div>
- 
  
  <p>  <p>
 +
    
 <div class="row"> <div class="row">
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  <a href="#show5" class="show" id="show5"><b>Can I migrate my website and e-mail over to 1984hosting?</b></a>  <a href="#show5" class="show" id="show5"><b>Can I migrate my website and e-mail over to 1984hosting?</b></a>
  <div class="list">  <div class="list">
-<p>If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting. Website that can't be migrated are for example sites made in proprietary programs. +<p class="excerpt">If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting. Website that can't be migrated are for example sites made in proprietary programs. 
  </div>  </div>
  </div>  </div>
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  <a href="#show6" class="show" id="show6"><b>Can 1984hosting do the migration?</b></a>  <a href="#show6" class="show" id="show6"><b>Can 1984hosting do the migration?</b></a>
  <div class="list">  <div class="list">
-<p>Employees at 1984 Hosting Company can migrate your web site for a modest fee. Please contact us for more information via <a href="mailto:1984@1984.is">1984@1984.is</a>  +<p class="excerpt">Staff at 1984 Hosting Company can migrate your web site for a modest fee. Please contact us for more information via 1984@1984.is 
- </div>+
  </div>  </div>
 +</div>
    
   <p>   <p>
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  <a href="#show7" class="show" id="show7"><b>How do I change my e-mail password?</b></a>  <a href="#show7" class="show" id="show7"><b>How do I change my e-mail password?</b></a>
  <div class="list">  <div class="list">
-<p> +<p class="excerpt"
-1. Log in at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a><br> +→ Log in at <a href="https://www.1984hosting.com/" title="Go to control panel now!">Control Panel</a><br> 
-2. Click on the blue button to the right "Goto Control Panel"<br> +→ Click on the blue button to the right <strong>Goto Control Panel</strong><br> 
-3. Click on Email Accounts at the top<br> +→ Click on <strong>Email Accounts</strong> at the top<br> 
-4. Find the e-mail you want to change and click on Edit to the right.<br> +→ Find the e-mail you want to change and click on <strong>Edit</strong> to the right<br> 
-5. Enter the new password twice and save.<p+→ Enter the new password twice and save<br
-Also users can change the password through our web mail interface at <a href="http://vefpostur.1948.is">vefpostur.1984.is</a> with your e-mail and password. You press the Gear image (settings) up to the right and there you should find "password" to the left. </p> +You can also change the password inside our web mail interface at <a href="http://vefpostur.1948.is" title="Go to 1984 Webmail now!">vefpostur.1984.is</a>. Log in with your e-mail and password. You press the rack-wheel (settings) up to the right and there you should find <strong>Password</strongon the left. </p
-<p> +
-<b>Video showing how to change the password within the control panel</b><br+
- <video width="720" controls="" src="http://kb.1984hosting.com/lib/exe/fetch.php?media=1984-change-email-passw-controlpanel.ogv"></video><br>+
  </div>  </div>
  </div>  </div>
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  <a href="#hide8" class="hide" id="hide8"><b>How do I get a backup of the Database?</b></a>  <a href="#hide8" class="hide" id="hide8"><b>How do I get a backup of the Database?</b></a>
  <a href="#show8" class="show" id="show8"><b>How do I get a backup of the Database?</b></a>  <a href="#show8" class="show" id="show8"><b>How do I get a backup of the Database?</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"
-1. You log in to your user account at management.1984hosting.com and press "Goto Control Panel". <br> +→ You log in to your user account at management.1984hosting.com and press "Goto Control Panel". <br> 
-2. Press "Manage SQL".<br> +→ Press "Manage SQL".<br> 
-3. You find the Database user and to the right you can click PhpMyadmin<br> +→ You find the Database user and to the right you can click PhpMyadmin<br> 
-4. You will be mysteriously transfered to the phpMyadmin panel and from there you can click on "export" at the top and safe the file on your computer..+→ You will be mysteriously transfered to the phpMyadmin panel and from there you can click on "export" at the top and safe the file on your computer..
  </div>  </div>
  </div>  </div>
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  <a href="#hide9" class="hide" id="hide9"><b>How to add a subdomain or Domain Alias?</b></a>  <a href="#hide9" class="hide" id="hide9"><b>How to add a subdomain or Domain Alias?</b></a>
  <a href="#show9" class="show" id="show9"><b>How to add a subdomain or Domain Alias?</b></a>  <a href="#show9" class="show" id="show9"><b>How to add a subdomain or Domain Alias?</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"> 
-You log in to your user account at <a href="https://management.1984hosting.com">https://management.1984hosting.com</a> and click on the blue button "Goto Control Panel". Next you press "Manage domainsat the top and to the left you can click on "Add Sub domain" or "Add Alias"</p>+→ You log into the<strong> <a href="https://www.1984hosting.com/signin/">Control Panel</a></strong><br> 
 +→ Click on the blue button <strong>Goto Control Panel</strong><br> 
 +→ Click <strong>Domains</strong><br> 
 +→ Below you have the options <strong>Add Subdomain</strong> and <strong>Add domain Alias</strong></p> 
 + </div> 
 + </div> 
 + 
 +<p> 
 + 
 +  
 +<div class="row"> 
 + <a href="#hide10" class="hide" id="hide10"><b>How to set domain forwarding?</b></a> 
 + <a href="#show10" class="show" id="show10"><b>How to set domain forwarding?</b></a> 
 + <div class="list"><p class="excerpt"
 +You log in to your user account at <a href="https://management.1984hosting.com">management.1984hosting.com</a> and click on the blue button <strong>Goto Control Panel</strong>. Next you press <strong>Manage domains</strong> at the top. Find the domain alias and click on <strong>Change</strong> to the right. From there you can enable forwarding and type in domain in the box. If you want to forward the main domain in (not domain alias) then you need to create a .htaccess document with the following code:<br>  
 + 
 +<code>RedirectMatch ^/$ http://newdomainsomething.xxx</code><br> 
 +And then upload the document to the htdocs folder via ftp program of your choice. 
 + 
 +</p>
  </div>  </div>
  </div>  </div>
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 <p> <p>
 <div class="row"> <div class="row">
- <a href="#hide10" class="hide" id="hide10"><b>Sending mail through my web site does not work?</b></a> + <a href="#hide11" class="hide" id="hide11"><b>Sending mail from my website does not work?</b></a> 
- <a href="#show10" class="show" id="show10"><b>Sending mail through my web site does not work</b></a> + <a href="#show11" class="show" id="show11"><b>Sending mail from my website does not work</b></a> 
- <div class="list"><p> + <div class="list"><class="excerpt"
-Sending mail through .php on the web site has limits. Best is to set up SMTP mail function and have it send through mail.1984.is with user name and password. Using an existing e-mail you have with 1984.</p>+Sending mail through php mail() from the website has certain limits. We recommend usin SMTP mail function and have it sent through mail.1984.is with username and password. Using an existing e-mail you have with 1984.</p>
  </div>  </div>
  </div>  </div>
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 <p> <p>
 <div class="row"> <div class="row">
- <a href="#hide11" class="hide" id="hide11"><b>How many MySQL databases can I have?</b></a> + <a href="#hide12" class="hide" id="hide12"><b>How many MySQL databases can I have?</b></a> 
- <a href="#show11" class="show" id="show11"><b>How many MySQL databases can I have?</b></a> + <a href="#show12" class="show" id="show12"><b>How many MySQL databases can I have?</b></a> 
- <div class="list"><p>+ <div class="list"><class="excerpt">
 As many as you need. There is no limit.</p> As many as you need. There is no limit.</p>
  </div>  </div>
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 <p> <p>
 <div class="row"> <div class="row">
- <a href="#hide12" class="hide" id="hide12"><b>How do I change the name servers for a domain purchased through 1984hosting.com?</b></a> + <a href="#hide13" class="hide" id="hide13"><b>How do I change the name servers for a domain purchased through 1984hosting.com?</b></a> 
- <a href="#show12" class="show" id="show12"><b>How do I change the name servers for a domain purchased through 1984hosting.com?</b></a> + <a href="#show13" class="show" id="show13"><b>How do I change the name servers for a domain purchased through 1984hosting.com?</b></a> 
- <div class="list"><p> + <div class="list"><class="excerpt"
-Only employees at 1984 can change the name servers. Please send and e-mail to <a href="mailto:1984@1984.is">1984@1984.is</a> with information about the name servers you want the domain to be pointed to.</p>+Only employees at 1984 can change the name servers. Please send an email to 1984@1984.is with information about the name servers you want the domain to be pointed to.</p>
  </div>  </div>
  </div>  </div>
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 <p> <p>
 <div class="row"> <div class="row">
- <a href="#hide13" class="hide" id="hide13"><b>How do I buy a new domain?</b></a> + <a href="#hide14" class="hide" id="hide14"><b>How do I buy a new domain?</b></a> 
- <a href="#show13" class="show" id="show13"><b>How do I buy a new domain?</b></a> + <a href="#show14" class="show" id="show14"><b>How do I buy a new domain?</b></a> 
- <div class="list"><p> + <div class="list"><class="excerpt"
-You log in to management.1984hosting.com with your username. At the top you should see your basket and the right of it you can see "Products"Press it and you can choose to "Register domain". Follow the online instruction and you will be victorious.</p>+You go to <a href="https://www.1984hosting.com/"title="Go to1984hosting.com now!">1984hosting.com</a> 
 +→ Click <strong>Login</strong><br> 
 +→ Choose <strong>Control Panel</strong><br> 
 +→ Click <strong>Products</strong><br> 
 +→ Choose <strong>Register domains</strong><br> 
 +→ Follow the instructions to buy the domain.</p>
  </div>  </div>
  </div>  </div>
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 <p> <p>
 <div class="row"> <div class="row">
- <a href="#hide14" class="hide" id="hide14"><b>Can I check my e-mail online?</b></a> + <a href="#hide15" class="hide" id="hide15"><b>Can I check my e-mail online?</b></a> 
- <a href="#show14" class="show" id="show14"><b>Can I check my e-mail online?</b></a> + <a href="#show15" class="show" id="show15"><b>Can I check my e-mail online?</b></a> 
- <div class="list"><p> + <div class="list"><class="excerpt"
-You can check your e-mail online at <a href="https://vefpostur.1984.is">https://vefpostur.1984.is</a> </p>+Yes you can: You go to <a href="https://www.1984hosting.com/"title="Go to 1984hosting.com now!">1984hosting.com</a><br> 
 +→ Click <strong>Login</strong><br> 
 +→ Choose <strong>Webmail</strong><br> 
 +→ Log in with your email and password.<br> 
 +   </p>
  </div>  </div>
  </div>  </div>
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 <p> <p>
 <div class="row"> <div class="row">
- <a href="#hide15" class="hide" id="hide15"><b>Can I have an online shopping site?</b></a> + <a href="#hide16" class="hide" id="hide16"><b>Can I have an online shopping site?</b></a> 
- <a href="#show15" class="show" id="show15"><b>Can I have an online shopping site?</b></a> + <a href="#show16" class="show" id="show16"><b>Can I have an online shopping site?</b></a> 
- <div class="list"><p> + <div class="list"><class="excerpt"
-Yes and you have many options as long the eCommerce system can run on Gnu/Linux web servers running with apacheWe also offer SSL if needed.</p>+Yes and you have many options as long the eCommerce system can run on Linux/Apache web servers. You can also use SSL if needed.</p>
  </div>  </div>
  </div>  </div>
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  <a href="#hide17" class="hide" id="hide17"><b>I don't want to renew a domain or hosting. What do I do?</b></a>  <a href="#hide17" class="hide" id="hide17"><b>I don't want to renew a domain or hosting. What do I do?</b></a>
  <a href="#show17" class="show" id="show17"><b>I don't want to renew a domain or hosting. What do I do?</b></a>  <a href="#show17" class="show" id="show17"><b>I don't want to renew a domain or hosting. What do I do?</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"
-You log in to <a href="https://management.1984hosting.com">https://management.1984hosting.com</a> with your username. Below you see "My Services" and next to the domain or hosting you do not want to renew you see a blue button saying most likely "Autorenew ON"Press it and you can remove the autorenew. You can also send an e-mail to <a href="mailto:1984@1984.is">1984@1984.is</aand cancel your domain or hosting or both. </p>+You go to <a href="https://www.1984hosting.com/"title="Go to1984hosting.com now!">1984hosting.com</a><br> 
 +→ There you will see a list of all your 1984 services<br> 
 +→ Under <strong>Autorenew</strong> you untick the services you don'want to renew.<br> 
 +→ If you cancel all your 1984 services you migt also want to delete your <strong>Payment methods</strong>:<br> 
 +→ Click <strong>Payment methods</strong><br> 
 +→ Click the red <strong>Delete</strong> button to remove a payment method.<br></p> 
 +</p>
  </div>  </div>
  </div>  </div>
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  <a href="#hide18" class="hide" id="hide18"><b>How do I delete my hosting or domain?</b></a>  <a href="#hide18" class="hide" id="hide18"><b>How do I delete my hosting or domain?</b></a>
  <a href="#show18" class="show" id="show18"><b>How do I delete my hosting or domain?</b></a>  <a href="#show18" class="show" id="show18"><b>How do I delete my hosting or domain?</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"
-Mail is sent out to the e-mail associated with the hosting when it is time to renew. During that period you can cancel your domain or hosting. If you do NOT want these services to renewplease go to your cart immediately and mark the services as non-renewablewhen the service runs out or is closed all web data, subdomain and Alias along with e-mail will be deletedYou can also close your hosting sooner by sending us an e-mail <a href="mailto:1984@1984">1984@1984.is</a> from the right e-mail associated with the hosting.</p>+     You can delete all extra hostingssubdomains and email adresses in the Control panel.<br> 
 +     Your main webhosting is deleted aproximately three month after the service is cancelled.<br> 
 +     If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.</p>
  </div>  </div>
  </div>  </div>
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  <p>  <p>
 <div class="row"> <div class="row">
- <a href="#hide19" class="hide" id="hide19"><b>What the heck do you mena by "e-mail associated with hosting"?</b></a> + <a href="#hide19" class="hide" id="hide19"><b>What the do you mean by "e-mail associated with hosting"?</b></a> 
- <a href="#show19" class="show" id="show19"><b>What the heck do you mena by "e-mail associated with hosting"?</b></a></b></a> + <a href="#show19" class="show" id="show19"><b>What the do you mean by "e-mail associated with hosting"?</b></a></b></a> 
- <div class="list"><p> + <div class="list"><class="excerpt"
- 1984 takes the privacy of it's customers very seriously. Therefore we + 1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.<br> 
- only answer questions and queries if they originate from the contact + If you need assistance or support, please make sure you send your request from the correct email 
- email of the user registered in our systems. If you need assistance or + address. The email registered when the user account was created is that e-mail.</p>
- support, please make sure you send your request from the correct email +
- address. The e-mail used when the user account is created is that e-mail.</p>+
  </div>  </div>
  </div>  </div>
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  <a href="#hide20" class="hide" id="hide20"><b>How do I create new e-mails?</b></a>  <a href="#hide20" class="hide" id="hide20"><b>How do I create new e-mails?</b></a>
  <a href="#show20" class="show" id="show20"><b>How do I create new e-mails?</b></a>  <a href="#show20" class="show" id="show20"><b>How do I create new e-mails?</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"
-You log in to management.1984hosting.com with your username. Under "My Services" you find your host and to the right press "Goto Control Panel" You will then be transfered in a mysterious way to the hosting Control panel. At the top you should see "Email accounts"Press it and to the left you can create a new e-mail or change the password for the current one's by clicking on "edit" for each e-mail.+→ Go to 1984hosting.com<br> 
 +→ Click<strong>Login</strong><br> 
 +→ Select <strong>Control Panel</strong><br> 
 +→ Click <strong>Goto Control Panel</strong><br> 
 +→ Select <strong>Mail</strong><br> 
 +→ Click <strong>Add emai</strong> account<br> 
 +→ Fyll in <strong>Usernam</strong>e the part you want to be in front of @<br> 
 +→ <strong>Domai</strong>n name select the domain if you have more than one<br> 
 +→ <strong>Passwor</strong>d if the measurement bar becomes green you have a good password<br> 
 +→ Click <strong>ADD</strong><br> 
 +→ Then go to <a href="https://vefpostur.1984hosting.com/"title="Go to1984hosting.com webmail now!">1984hosting.com</a> to see if everything is working<br> 
 +→ <strong>Usernam</strong>e is the email address you created<br> 
 +→ <strong>Passwor</strong>d your powerful password<br> 
 +If everything is OK, you can set up an e-mail client, such as Thunderbird for example.
 </p> </p>
  </div>  </div>
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  <a href="#hide21" class="hide" id="hide21"><b>How do I create an Out of Office Reply? (auto-reply)</b></a>  <a href="#hide21" class="hide" id="hide21"><b>How do I create an Out of Office Reply? (auto-reply)</b></a>
  <a href="#show21" class="show" id="show21"><b>How do I create an Out of Office Reply? (auto-reply)</b></a>  <a href="#show21" class="show" id="show21"><b>How do I create an Out of Office Reply? (auto-reply)</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"
-You log in to management.1984hosting.com with your username. Press Goto Control Panel. Press "Email accounts" at the top. Under each e-mail you should see the text "Auto Response" and next to it "enable". Click on Enable and set your response text. Click Save and pat your self on the back for a job well done. </p>+→ Go to 1984hosting.com<br> 
 +→ Click<strong>Login</strong><br> 
 +→ Select <strong>Control Panel</strong><br> 
 +→ Click <strong>Goto Control Panel</strong><br> 
 +→ Select <strong>Mail</strong><br> 
 +→ Click <strong>Enable</strong> below the email address you want to create an auto-reply for<br>  
 +→ Fill in your message and click <strong>Activate</strong> <br> 
 + 
 +   </p>
  </div>  </div>
  </div>  </div>
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  <a href="#hide22" class="hide" id="hide22"><b>How do I set e-mail forwarding?</b></a>  <a href="#hide22" class="hide" id="hide22"><b>How do I set e-mail forwarding?</b></a>
  <a href="#show22" class="show" id="show22"><b>How do I set e-mail forwarding?</b></a>  <a href="#show22" class="show" id="show22"><b>How do I set e-mail forwarding?</b></a>
- <div class="list"><p> + <div class="list"><class="excerpt"
-You log in to management.1984hosting.com with your username. Under "My Services" you find your hosting and to the right press "Goto Control Panel". You will then be transfered in a mysterious way to the hosting Control panel. At the top you should see "Email accounts". Press it so you can see the overview of e-mails you have setup. To the left you can find "edit" and there you can click on "Forward mail". </p>+→ Go to 1984hosting.com<br> 
 +→ Click<strong>Login</strong><br> 
 +→ Select <strong>Control Panel</strong><br> 
 +→ Click <strong>Goto Control Panel</strong><br> 
 +→ Select <strong>Mail</strong><br> 
 +→ Click <strong>Edit</strong> far to the right of the email address you want to forward<br>  
 +→ Fill in the email to forward to (use comma or new line for more than one address)<br> 
 +→ Click <strong>Update</strong>. 
 +      
 + </p>
  </div>  </div>
  </div>  </div>
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 </html> </html>
 +
faq.1419249139.txt.gz · Last modified: 2014/12/22 11:52 by birgir