To reset the root password you need to follow these instructions

• login to your user
• click the vps control button for the vps in question
• press remote access
• mount the System Rescue CD 8.04-amd64 image
• go into the console below and type in “fdisk -l”

This lists all disks and partitions. Your root partition is typically something like /dev/vda1 or /dev/nvme0n1p2.

• Type in “mount /dev/vda1 /mnt”
• then type in “chroot /mnt”
• Reset the password by typing in “passwd”
• type in the following commands

exit && umount /mnt && reboot