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start [2016/09/16 16:11]
helgi [Frequently asked questions (FAQ)]
start [2016/09/23 17:09] (current)
helgi [Frequently asked questions (FAQ)]
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 ==== Frequently asked questions (FAQ) ==== ==== Frequently asked questions (FAQ) ====
  
-++++Do I pay for one year in advance or one month at a time?​| ​+++++ ★ Do I pay for one year in advance or one month at a time?​| ​
    
 You pay for one, two or three years in advance.\\ ​ You pay for one, two or three years in advance.\\ ​
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  → "​Price-list"​++++  → "​Price-list"​++++
     ​     ​
-++++How do I pay for the hosting and other service?|+++++ ★ How do I pay for the hosting and other service?|
 All payments are made from within the users  "​Control Panel"​. You can pay with "​Credit-card"​ or "​Paypal"​.++++ ​ All payments are made from within the users  "​Control Panel"​. You can pay with "​Credit-card"​ or "​Paypal"​.++++ ​
  
-++++Where can I see my payment history?​| ​+++++ ★ Where can I see my payment history?​| ​
 You go to 1984hosting.com1984 now!1984hosting.com\\ You go to 1984hosting.com1984 now!1984hosting.com\\
 →  "​Login"​\\ →  "​Login"​\\
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 → press "​Bills"​.++++ → press "​Bills"​.++++
  
-++++How much space is included with shared hosting?|+++++ ★ How much space is included with shared hosting?|
  
 1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\ 1984 hosting offers unlimited hosting space for web sites, MySQL databases and e-mail.\\
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  → "Terms Of Service"​.++++  → "Terms Of Service"​.++++
  
-++++Can I migrate my website and e-mail over to 1984hosting?​|+++++ ★ Can I migrate my website and e-mail over to 1984hosting?​|
  
  If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\  If your current hosting provider does allow it then in most cases we can migrate your website and e-mail to our hosting.\\
 Website that can't be migrated are for example sites made in proprietary programs.++++ ​ Website that can't be migrated are for example sites made in proprietary programs.++++ ​
  
-++++Can 1984hosting do the migration?|+++++ ★ Can 1984hosting do the migration?|
  
 Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\ Staff at 1984 Hosting Company can migrate your web site for a modest fee.\\
 Please contact us for more information via 1984@1984.is.++++ Please contact us for more information via 1984@1984.is.++++
    
-++++How do I change my e-mail password?|+++++ ★ How do I change my e-mail password?|
  
 → Log in at 1984hosting.com.\\ → Log in at 1984hosting.com.\\
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 Log in with your e-mail and password. Then you press the gearwheel ("​Settings"​) up to the right and there you should find "​Password"​ on the left.++++ ​ Log in with your e-mail and password. Then you press the gearwheel ("​Settings"​) up to the right and there you should find "​Password"​ on the left.++++ ​
  
-++++How do I get a backup of the Database?|+++++ ★ How do I get a backup of the Database?|
    
 → You log in to your user account at 1984hosting.com and press "Goto Control Panel"​.\\ → You log in to your user account at 1984hosting.com and press "Goto Control Panel"​.\\
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 → You will be transferred to the "​PhpMyadmin"​ panel, from there you can click on "​Export"​\\ at the top and save the file on your computer.++++ → You will be transferred to the "​PhpMyadmin"​ panel, from there you can click on "​Export"​\\ at the top and save the file on your computer.++++
  
-++++How ​di I add a "​Sub-domain or "​Domain Alias"?​|+++++ ★ How do I add a "​Sub-domain or "​Domain Alias"?​|
    
 → You log into the 1984hosting.com "​Control Panel"​\\ → You log into the 1984hosting.com "​Control Panel"​\\
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 → Below you have the options "Add Sub-domain"​ and "Add domain Alias"​.++++ → Below you have the options "Add Sub-domain"​ and "Add domain Alias"​.++++
  
-++++How do I set domain forwarding?​|+++++ ★ How do I set domain forwarding?​|
    
 Log in at 1984hosting.com "​Control Panel":​\\ Log in at 1984hosting.com "​Control Panel":​\\
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  → From there you can enable forwarding and type in domain in the box.\\ ++++  → From there you can enable forwarding and type in domain in the box.\\ ++++
  
-++++Sending mail from my website does not work|+++++ ★ Sending mail from my website does not work|
    
 Sending mail through php mail() from the website has certain limits.\\ Sending mail through php mail() from the website has certain limits.\\
 We recommend using an existing e-mail you have at 1984, to send from our SMTP server mail.1984.is with your email username and password.++++ We recommend using an existing e-mail you have at 1984, to send from our SMTP server mail.1984.is with your email username and password.++++
  
-++++How many MySQL databases can I have?|+++++ ★ How many MySQL databases can I have?|
    
 As many as you need. There is no limit.++++ As many as you need. There is no limit.++++
  
-++++How do I change the name servers?|+++++ ★ How do I change the name servers?|
 Only 1984 staff can change the nameservers of„.is” domains.\\ Only 1984 staff can change the nameservers of„.is” domains.\\
 The name servers for other domains bought from/or transferred to 1984 can be changed in "​FreeDNS"​ in the "​Control Panel":​\\ The name servers for other domains bought from/or transferred to 1984 can be changed in "​FreeDNS"​ in the "​Control Panel":​\\
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 → Fill in the nameservers then click "Save Changes"​. ++++ → Fill in the nameservers then click "Save Changes"​. ++++
    
-++++How do I buy a new domain?|+++++ ★ How do I buy a new domain?|
    
 You go to 1984hosting.com\\ You go to 1984hosting.com\\
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 → Follow the instructions to buy the domain.++++ → Follow the instructions to buy the domain.++++
    
-++++Can I check my e-mail online?|+++++ ★ Can I check my e-mail online?|
    
 Yes you can:\\ Yes you can:\\
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 → Log in with your email and password.++++ → Log in with your email and password.++++
        
-++++Can I have an online shopping site?|+++++ ★ Can I have an online shopping site?|
    
 Yes, and you have many options as long the eCommerce system can run on Linux/​Apache web servers.++++ Yes, and you have many options as long the eCommerce system can run on Linux/​Apache web servers.++++
  
-++++I don't want to renew a domain or hosting. What do I do?|+++++ ★ I don't want to renew a domain or hosting. What do I do?|
    
 You log in at 1984hosting.com\\ You log in at 1984hosting.com\\
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 → Click the red "​Delete"​ button to remove a payment method.++++ → Click the red "​Delete"​ button to remove a payment method.++++
  
-++++How do I delete my hosting or domain?|+++++ ★ How do I delete my hosting or domain?|
    
 You can delete all extra hostings, sub-domains and email addresses in the "​Control panel"​.\\ You can delete all extra hostings, sub-domains and email addresses in the "​Control panel"​.\\
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 If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++ If you want to close and delete your services instantly you need to send an email from your contact email address to 1984@1984.is.++++
  
-++++What do you mean by "​e-mail associated with hosting"?​|+++++ ★ What do you mean by "​e-mail associated with hosting"?​|
    
  1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\  1984 takes the privacy of it's customers very seriously. Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.\\
  If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++  If you need assistance or support, please make sure you send your request from the correct email  address. The email registered when the user account was created is that e-mail.++++
    
-++++How do I create new e-mails?|+++++ ★ How do I create new e-mails?|
    
 → Go to 1984hosting.com\\ → Go to 1984hosting.com\\
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 If everything is OK, you can set up an e-mail client, such as "​Thunderbird"​ for example.++++ If everything is OK, you can set up an e-mail client, such as "​Thunderbird"​ for example.++++
  
-++++How do I create an Out of Office Reply (Auto-Reply)?​|+++++ ★ How do I create an Out of Office Reply (Auto-Reply)?​|
    
 → Go to 1984hosting.com\\ → Go to 1984hosting.com\\
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-++++How do I set e-mail forwarding?​|+++++ ★ How do I set e-mail forwarding?​|
 → Go to 1984hosting.com\\ → Go to 1984hosting.com\\
 → Click"​Login"​\\ → Click"​Login"​\\